Enthusiastic and results-driven professional with a solid foundation in computer science and a proven track record in IT support and hardware configuration. Seeking a challenging Software Engineer Technology Internship at the U.S Department of Labor Bureau of Labor Statistics projects. Aiming to leverage my technical skills in desktop support, troubleshooting, and programming, coupled with a strong commitment to excellence, to contribute to innovative software solutions and gain valuable hands-on experience in a dynamic and collaborative work environment. Aspiring to apply my diverse background, including experience in desktop support, IT technician roles, and data information management, to make meaningful contributions to the success of the Bureau's technology initiatives. 

Desktop Support
Ecolab (Contract with Apex) - Naperville
November 2023 - Present

• Provide on-site and remote desktop support to end-users, ensuring timely resolution of technical issues.

• Manage and troubleshoot user accounts and permissions through Active Directory.

• Utilize a ticketing system for tracking and resolving IT incidents and service requests.

• Conduct Audio-Visual (AV) support for meetings and presentations, ensuring seamless communication.

IT Technician
Professional Staffing Services, IL /August 2023 – November 2023

• Over 3 years of experience in customer service, consistently delivering exceptional support and assistance to clients.

• Proficient in inventory management, ensuring accurate tracking and organization of resources.

• Skilled in computer tech and IT support, with a strong understanding of Active Directory and 2-Factor Identification systems.

• Demonstrated reliability, possessing reliable transportation and a valid driver's license.

• Committed to upholding workplace integrity through the successful completion of drug tests and background checks.